Membership Engagement Coordinator

The Southwest Louisiana Chamber of Commerce is a nonprofit economic development and chamber of commerce organization serving Southwest Louisiana, The SWLA Chamber is membership-based and supported by local industries, businesses, governments, and individuals.  Its mission, carried out by various councils, is to advance economic and community prosperity and a superior quality of life.

As the leading local organization for community initiatives, growth, and economic development, Southwest Louisiana  is a hub of high-profile activities in multiple areas. The staff works under the direction of the president and chief executive officer and with numerous community volunteers. Team members work collaboratively for the good of all, often assisting in areas beyond traditional job responsibilities, with many opportunities for personal and professional

growth. The work environment is dynamic, forward-thinking, fast-paced and goal oriented.

The Membership Engagement Coordinator Serves as the first professional point of contact for the visitors of the facility as well as phone calls from the SWLA Chamber of Commerce members and community members. With the goals of the strategic plan, this will be a supporting position for the SWLA Chamber of Commerce  to achieve the metrics of the goals.

Duties:

• Administrative support for the Member Services Team.

• Welcome guests, members and the public.

• Answering, screening and forwarding incoming calls.

• Member registration and payment calls.

• Member On-boarding, and managing the member campaigns.

• Schedule and execute of milestone events.

• Schedule and execution of Small Business of the Month/Year celebrations.

• Schedule meetings for Member Services sales team.

• Other duties may be assigned.

Required Skills and Qualifications::

To appropriately meet the needs of the position, the Membership Engagement Coordinator, Member Services is expected to:

• Enjoy a diverse work day.

• Present a friendly, welcoming attitude in interactions with members, co-workers, and visitors.

• Handle a myriad of details and follow-up items.

• Communicate clearly.

• Possess outstanding organizational and interpersonal skills.

• Be comfortable meeting new people and socially approachable.

• Handle interruptions and changing situations.

• Work harmoniously, enthusiastically and cooperatively.

• Accomplish tasks both independently and with direction.

• Prior experience as a receptionist, administrative assistant or office manager preferred.

• Organize work and manage various details.

• Present a professional appearance, demeanor, and attitude.

• Be proficient in using standard office equipment.

• Able to use computer software proficiently.

• Committed to maintaining the highest sensitivity to professional ethics and cultural diversities,    treating all people equally and respectfully.  

• Adept at technology, software, social media tools and embrace new technologies as made available.